In our desire to be effective and fair to all our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

• Please arrive at least five minutes before your scheduled appointment time in order to ensure a full massage session.
• If you are running late, every effort will be made to accommodate the full duration of your schedule session, provided that practitioner availability allows. However, if time contraints prevent the full duration of your session (for example, another client is scheduled after your appointment), your session will be shortened by the same amount of time you are late. For instance, if your 60-minute appointment is scheduled for 1pm and you arrive at 1:15pm, your session will still conclude at 2pm and you will be charged the full price for the scheduled service.
• You may cancel your appointment without charge up to 24 hours preceeding your appointment.
• For prepaid sessions, cancellations made up to 24 hours before your appointment will result in the prepaid amount being credited toward your next session.
• Same day cancellations will be charged 100% of the scheduled service price.
• When using a Gift Certificate, you may cancel your appointment without charge up to 24 hours preceeding your appointment.
• When using a Gift Certificate, same day cancellations will result in forfeiture of Gift Certificate.
• All Gift Certificates expire on the date indicated on the certificate and dates are not extended.

If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled appointment and future service will be denied until payment is made.

No Shows

Anyone who either forgets or forgoes their appointment for whatever reason will be considered a “no show.” They will be charged for their missed appointment and future service will be denied until payment is made.

By scheduling an appointment, you are acknowledging you have read, and agree to, the terms of this policy.